Order information

Dispatch + delivery

During an announced break, secure checkout is paused until the date shown on the shop page.

Canada: $8 CAD flat shipping under $100 CAD. Free shipping at $100 CAD or more. Ships within three business days with tracking, by Chit Chats. Delivery within Canada usually takes 2–8 business days.

United States: prices are in CAD. $12 CAD flat shipping under $150 CAD. Free shipping at $150 CAD or more. Art prints currently carry a 50% US import duty, added at checkout. Ships within three business days with tracking, by Chit Chats and USPS. Delivery usually takes 3–6 business days once in the US; Alaska, Hawaii and US territories can take longer. Any duty is prepaid, so there is nothing more to pay on delivery.

Other international orders by request.

Changes + cancellations

Please email as soon as possible. An order can be changed or cancelled only before it has been dispatched. An approved cancellation is refunded to the original payment method.

Final sale

Correctly fulfilled orders, including prints, single cards, and card bundles, are final sale. They cannot be returned or exchanged because of a change of mind.

Damaged or incorrect order

Contact us within seven days of delivery with the order email or reference, a short description, and a clear photo. babincho will arrange a replacement or a refund for the affected items.

An order has not arrived

Orders are tracked. If tracking stops updating, contact us. Once Chit Chats confirms a parcel is lost, babincho will provide one replacement shipment or a refund to the original payment method.

If we cannot fulfill an order

If babincho cannot fulfill a paid order, the full amount is refunded to the original payment method and we will email you.

Payment + privacy

Stripe securely processes online payment and collects the contact, payment, and shipping information needed for Checkout. babincho receives the order and delivery details needed to fulfill the order, but not your full card number.

We use order and inquiry information to fulfill your order, provide support, and keep required business records. Email inquiries are handled through our email provider. Please do not include card details or other sensitive information in an email.